Your Consumer Rights
Know your rights when cancelling subscriptions in your province.
Applicable Legislation: Consumer Protection Act, 2002 (CPA)
Auto-Renewal Requirements
Businesses must clearly disclose automatic renewal terms before purchase. A reminder notice must be sent before each renewal. Under 2023 amendments, companies must provide a simple online cancellation mechanism.
Cancellation Rights
You can cancel an internet agreement within 7 days if required disclosure was not provided. If the business fails to provide renewal reminders, you can cancel within 30 days of the renewal without penalty.
Cooling-Off Period
7-day cooling-off period for internet agreements (online purchases); 10 days for direct agreements (door-to-door sales). During the cooling-off period, you can cancel for any reason.
Applicable Legislation: Consumer Protection Act (CPA / LPC) + Bill 72 amendments
Auto-Renewal Requirements
Under Quebec law, businesses must provide clear notice of automatic renewal. Bill 72 strengthens requirements by mandating that cancellation must be as easy as sign-up. Businesses must provide a simple 'cancel' button.
Cancellation Rights
Quebec provides the strongest cancellation rights in Canada. You can cancel recurring subscriptions at any time without penalty. Contract terms cannot waive your cancellation rights. Bill 96 also requires French-language service.
Cooling-Off Period
10-day cooling-off period for contracts concluded at a distance (online, phone). During this period, the merchant cannot charge any fee for cancellation.
Applicable Legislation: Business Practices and Consumer Protection Act (BPCPA) + 2023 amendments
Auto-Renewal Requirements
Businesses must provide clear advance notice (30-60 days) before automatic renewal of contracts. The notice must include the renewal terms, price, and how to cancel.
Cancellation Rights
Under BPCPA amendments, consumers have the right to cancel subscriptions without penalty or additional fees. Businesses cannot charge cancellation fees for recurring contracts. The process must be straightforward and available online.
Cooling-Off Period
Cooling-off periods vary by contract type: 7 days for direct sales contracts, 10 days for gym memberships. Future goods/services contracts can be cancelled within 1 year if unfulfilled.
Applicable Legislation: Consumer Protection Act (CPA) + Fair Trading Act
Auto-Renewal Requirements
Businesses must disclose automatic renewal terms in the contract. Alberta law requires that renewal terms be clear and conspicuous. Consumers must be informed of how to prevent renewal.
Cancellation Rights
Alberta provides cooling-off rights for internet and direct sales agreements. If a business fails to provide required disclosures, the cancellation period may be extended up to 1 year.
Cooling-Off Period
10-day cooling-off period for internet agreements and direct sales contracts. The period begins when you receive a copy of the agreement. No cancellation fee can be charged during this period.