Your Consumer Rights

You can cancel an internet agreement within 7 days if required disclosure was not provided. If the business fails to provide renewal reminders, you can cancel within 30 days of the renewal without penalty.

Quebec provides the strongest cancellation rights in Canada. You can cancel recurring subscriptions at any time without penalty. Contract terms cannot waive your cancellation rights. Bill 96 also requires French-language service.

Under BPCPA amendments, consumers have the right to cancel subscriptions without penalty or additional fees. Businesses cannot charge cancellation fees for recurring contracts. The process must be straightforward and available online.

Alberta provides cooling-off rights for internet and direct sales agreements. If a business fails to provide required disclosures, the cancellation period may be extended up to 1 year.